Privacy Policy

Collective Care Group ("we", "us", "our") provides professional home health care services in Australia. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website or use our services.

By using our website or services, you agree to this Privacy Policy.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy regularly.

What information we collect and how we use it

We may collect the following types of information: contact details (such as your name, address, email and phone number); health and care information you choose to share about your health, care needs and support requirements; enquiry and account details, including messages you send us and forms you submit; website usage data such as IP address, browser type and pages visited; and limited billing information if you pay for services, processed via secure third-party providers.

We use this information to provide and manage our home health care services, assess your needs and create or update your care plan, communicate with you about appointments and enquiries, manage our business operations (including administration, billing and record-keeping), improve our website and services, and meet our legal, regulatory and reporting obligations.

We process your personal information on one or more of the following legal bases: your consent; performance of a contract to provide the services you have requested; compliance with legal obligations; and our legitimate interests in operating and improving our business in ways that do not override your rights and freedoms.